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Comcast provides updated outage information
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| Comcast customers with Internet access can now view service outages by clicking the Hurricane Update link at www.comcast.com. |
Comcast, Houston’s primary provider of broadband services, has been working around the clock to restore services interrupted by Hurricane Ike to its customers throughout the Greater Houston and Texas Gulf Coast areas.
To keep its customers better informed, the company recently launched a special web page giving customers access to the latest updates. By clicking the Hurricane Update link at www.comcast.com, customers will be able to see progress within their specific area.
Nearly 70 percent of Comcast customers in the Greater Texas Gulf Coast Area now have their cable services restored.
Experience has shown that most outages are due to the loss of electrical power. Often, a street may have power restored, but the power required to operate the node in the neighborhood, may still be without power. This mapping system will allow customers to see the progress that is being made within their area. Customers can click on a specific map region for a closer view of their community. These maps will be updated as service is restored and customers are advised to check periodically for the latest information.
Comcast technicians are working in all areas where power has been restored and the power company and local authorities have granted a safety clearance. In addition to the company’s own local crews, nearly 500 technicians from around the country are on the ground in the Greater Houston Area and surrounding counties to help with the restoration process.
Emergency restoration procedures along the Greater Texas Gulf Coast allow cable service to be repaired as soon as the power companies have restored power and determined the area is safe. Downed power lines can cause dangerous conditions, so an area must be surveyed and cleared by power company personnel before the all clear is given and restoration work on communications lines can begin.
Customers who have a damaged cable drop - the line that connects cable service to the house - should call 1-800-COMCAST or click on the “Contact Us” link at www.comcast.com to report the problem.
To keep its customers better informed, the company recently launched a special web page giving customers access to the latest updates. By clicking the Hurricane Update link at www.comcast.com, customers will be able to see progress within their specific area.
Nearly 70 percent of Comcast customers in the Greater Texas Gulf Coast Area now have their cable services restored.
Experience has shown that most outages are due to the loss of electrical power. Often, a street may have power restored, but the power required to operate the node in the neighborhood, may still be without power. This mapping system will allow customers to see the progress that is being made within their area. Customers can click on a specific map region for a closer view of their community. These maps will be updated as service is restored and customers are advised to check periodically for the latest information.
Comcast technicians are working in all areas where power has been restored and the power company and local authorities have granted a safety clearance. In addition to the company’s own local crews, nearly 500 technicians from around the country are on the ground in the Greater Houston Area and surrounding counties to help with the restoration process.
Emergency restoration procedures along the Greater Texas Gulf Coast allow cable service to be repaired as soon as the power companies have restored power and determined the area is safe. Downed power lines can cause dangerous conditions, so an area must be surveyed and cleared by power company personnel before the all clear is given and restoration work on communications lines can begin.
Customers who have a damaged cable drop - the line that connects cable service to the house - should call 1-800-COMCAST or click on the “Contact Us” link at www.comcast.com to report the problem.
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DON_GORGON wrote on Oct 20, 2008 6:11 PM: