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Insurance claims important part of the recovery process


By ROYCELYN BASTIAN
Updated: 09.19.08
With destroyed homes, trees and other property damage across the Humble, Kingwood, Atascocita, East Montgomery County and Spring areas, the process of cleaning up debris and surveying the damage is important. For anyone with serious damage contacting an insurance agency is the next step in the recovery from Hurricane Ike.

“We currently have nine customer care sites throughout the Houston and Beaumont communities to offer assistance to our customers and the community," said Michelle Levy, spokesperson for Farmers Agent. “One of the sites is located at the Super Wal-Mart Center in Humble.”

The remote site offers clients and non-clients to file a claim on the spot, access different kinds of information or to obtain very minimal supplies, such as flashlights, if needed. Currently, Farmers agents has received more than 20,000 claims from all over Texas with the majority coming from the Houston, Galveston and Beaumont areas. The insurance agency expects that number to increase by the end of the week. Most of the claims are a result of high wind damage to properties.

"We will remain in Humble until the need diminishes," Levy said. "The main thing to know is that we are here for anyone who needs assistance Even if someone is not a customer, we still encourage them to just stop by."


To file a 24-hour a day claim with Farmer’s Agent, call 1-800-435-7764.

Ian Welchko, a Kingwood independent agent with Momentum Insurance in The Woodlands, states that although the storm is over, only a few people have filed a report.

"Currently, only three people have called to filed claims with not serious damages,” he said. “So far, there has been one fallen tee, a crushed barbecue pit and the top of the patio covering that blew away.” he said.

As the claims are slowly reported, Welchko gives advice to those who were affected by Hurricane Ike. He said once the storm has passed, the first thing people should do is to make sure everyone is safe before they began taking inventory of the damages. The next course of action is to remind residents to turn off their gas and to put up notification signs stating no one is allowed to enter the structure.

"Once they have made sure everyone is safe, they should begin acquiring other places to live, take photos of the damages, take notes and to keep up with construction receipts," Welchko said. "We are very fortunate that we were not hit as hard, but during Hurricane Alicia, we had considerable damage. Momentum Insurance has 300 customers in the local area.

Anyone who would like additional information on claims is asked to call their insurance companies directly.



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