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Friendswood PD successfully rerouted emergency phone calls
Friendswood PD confirmed emergency calls have successfully been rerouted to the Webster Police Department.
“The main police department phone line (281-996-3300) has been successfully rerouted to the Webster Police Department. Friendswood public safety dispatchers are at the Webster Police Department to intake all calls for service (emergency and non-emergency). Administrative phone lines for the police department are being routed to City Hall. AT&T technicians are still working to splice the cut lines back together,” said Friendswood officer Lisa Price.
Emergency phone lines cut by construction crew earlier today caused 9-1-1 calls to be rerouted to alternate public safety answering point Friendswood PD said earlier today.
Phone communication to and from the Friendswood Public Safety building was cut today around 10:00a.m. when a construction crew working close to the public safety building on FM 528 cut all phone lines into the facility. This outage was affecting emergency and non-emergency phone lines and the radio system.
AT & T and Harris County 911 have been notified and are utilizing all emergency resources to restore service.
The good news is that all 911 calls and dispatch operations automatically switched to the Webster Police Department when the lines were cut. A public safety dispatcher has relocated to the Webster Police Department to assist in the increased call volume and a public safety employee will be available to answer requests for service called in to City Hall.
Officials from the Fire Marshal's Office and Community Development are on scene evaluating the damage and determining if the construction crew committed any violations and have all relevant permits for the operation.
The estimated time to repair this major telephone line break is not yet known. During this outage public safety services will be limited. Cellular phones are being utilized to make outgoing calls. Once service is restored an update will be provided.
“The main police department phone line (281-996-3300) has been successfully rerouted to the Webster Police Department. Friendswood public safety dispatchers are at the Webster Police Department to intake all calls for service (emergency and non-emergency). Administrative phone lines for the police department are being routed to City Hall. AT&T technicians are still working to splice the cut lines back together,” said Friendswood officer Lisa Price.
Emergency phone lines cut by construction crew earlier today caused 9-1-1 calls to be rerouted to alternate public safety answering point Friendswood PD said earlier today.
Phone communication to and from the Friendswood Public Safety building was cut today around 10:00a.m. when a construction crew working close to the public safety building on FM 528 cut all phone lines into the facility. This outage was affecting emergency and non-emergency phone lines and the radio system.
AT & T and Harris County 911 have been notified and are utilizing all emergency resources to restore service.
The good news is that all 911 calls and dispatch operations automatically switched to the Webster Police Department when the lines were cut. A public safety dispatcher has relocated to the Webster Police Department to assist in the increased call volume and a public safety employee will be available to answer requests for service called in to City Hall.
Officials from the Fire Marshal's Office and Community Development are on scene evaluating the damage and determining if the construction crew committed any violations and have all relevant permits for the operation.
The estimated time to repair this major telephone line break is not yet known. During this outage public safety services will be limited. Cellular phones are being utilized to make outgoing calls. Once service is restored an update will be provided.
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